| I've forgotten my password! |
| |
You can send your password to yourself from the login page. If your
e-mail address has not been supplied to the system,
contact the group administrator.
As a last resort, send e-mail to
help@huntcal.com and
include your group ID and calendar ID.
|
| How can I change my password? |
| |
There are two types of passwords,
a group administrator password and a group member password.
The group administrator can change the administrator password from the
"Group Admin" page.
If you are logged in as a group member, click the "Profile" button, which
allows you to change your password, e-mail address and name.
The group administrator can also change group member passwords.
|
| I want anyone to be able to view
my calendar, but only a few people should be able to add events. |
|
From the Group Administration page, establish
IDs and passwords for group members, or share the group administrator's
ID and password with those that will add events.
From the Calendar Administration page establish permissions:
- allow anyone to view the calendar,
- allow only group members to add, change and delete events.
Also, consider hiding editing buttons from non-group members.
See the next question for details.
|
|
How can I hide all editing buttons for my calendar? |
|
This is very useful if only a few people post events, but several people
view the calendar.
Create a "read-only" view of your calendar by adding ?vm=r to the
end of your calendar's URL.
For example, if the location of your calendar
is http://www.huntcal.com/cgi/calview.cgi/BaseballFans/swingers
the "read-only" version of this is
http://www.huntcal.com/cgi/calview.cgi/BaseballFans/swingers?vm=r
|
|
How can I receive notification when an event is added to my calendar? |
| From the Notification section of the Calendar Administration page,
enter the e-mail address of the person who should be notified when an event is added, changed or deleted.
|
| How can I post events that are visible only to me? |
|
From the Calendar Administration page, check the "Allow private events" checkbox in the "Private events" section.
Once this feature is enabled, events can be marked private from the event posting page. Private
events are visible only to the event owner and the group administrator. You must be
logged in to post and view private events.
|
| Where do I go to pay for my calendar? |
|
Calendar account status and payment information is accessible at the top of the
"Group Admin" page.
If you started a 30 day free trial, click the Create Account link at the top right of the page.
To renew your account, click the Renew Account link at the top right of the page.
Go here for pricing information.
|
| How can I cancel my account? |
|
If you started a 30 day free trial and you don't wish to use our services, you can do nothing and
your calendar data will be deleted. You can ignore the e-mail notifications about creating an account.
If you have created an account and made at least one payment, click the Cancel Account link
at the top right of the
"Group Admin" page.
|
| How can I add color to my events? |
|
From the
Calendar Administration page, click the Manage Categories button to create event categories.
You can assign a color to each category. When an event is posted, a category can be selected.
From the Calendar Administration page, you can elect to display the category name and/or color.
If you select "color", a small square filled with the category color will be displayed with the event.
From the Calendar Administration page, you can also enable the Event Editor option,
which allows you to add color to the event description.
|
| How can I add an event? |
|
There are two ways to add an event:
Select the "Add Event" button or select a day (number) from the calendar.
The resulting form allows you to enter the event information.
If the calendar you're viewing doesn't include an "Add Event" button, you should
contact the calendar owner or group administrator and ask for an ID and password.
|
| How can I change an event? |
|
Select the small checkmark image 
at the far right of the event display. |
| How can I delete an event? |
|
Select the  image at the far right of the event display. |
| I don't want past events to be displayed. How can I do this? |
|
The calendar owner or the group administrator
can set the "Past Events" option to "Hide" from the
"Calendar Admin" page.
This can also be done dynamically using the
"pe" URL parameter as described below. |
| How can I create a calendar? |
|
The group administrator determines who has permission to create group calendars.
The group administrator can add calendars via the "Create Calendar" button near
the top of the Group Administration page.
If you're just getting started, you can start a 30 day free trial
and create one or more calendars.
|
| How can I delete a calendar? |
|
If you would like us to delete your calendar, send e-mail to
help@huntcal.com. Make sure you include
your group ID and calendar ID.
|
|
When I log in, the calendar always shows events for the same month. |
|
Remove the date information from the URL. For example,
the URL for your calendar may look something like this:
http://www.huntcal.com/cgi/calview.cgi/BaseballFans/swingers?m=9&yr=2009&d=2
Just remove the date information (shown in bold above):
http://www.huntcal.com/cgi/calview.cgi/BaseballFans/swingers
The date information includes the "m", "yr" and "d" attributes and values.
If the information is removed, the system will display events for the current month.
|
|
I have multiple calendars. I want to create groups of people so some people have the ability to add and change events on one calendar but not on another calendar. |
|
You may need to create a calendar group for each calendar. This gives you
more control over permissions. If you would like to go this route, create the new groups and we will
move the calendars for you. This will change the URL for the calendars that are moved. You can
create new groups the same way you created your current group:
start a 30 day free trial.
You could also consider changing the calendar permissions to allow only the calendar owner to add and
change events. From the Calendar Administration page the group administrator can change the
calendar owner. This implies that everyone who will add, change and delete events will share the same
ID and password. If you can trust the people using the calendar, this may work for you. It will also
save the cost of creating additional groups.
|
| How can I change my calendar colors? |
|
The calendar owner or the group administrator
can change the background color, the color scheme and the next/previous
month controls from the
"Calendar Admin" page. |
| How can I change the calendar title? |
|
The calendar owner or the group administrator
can change the calendar title from the
"Calendar Admin" page. |
|
Can I embed the calendar within a page on my server? I don't want visitors to think they've left my site. |
|
You can embed the calendar within a page on your site using frames or an iframe. If you're not familiar with
iframes, click here.
If the calendar is embedded within a page, you'll probably want to have no header or footer.
This can be accomplished by selecting "Use my custom header/footer" from the Customize interface, which is accessible from the Group Administration page. If you don't enter any header/footer information, all calendars in your group will
have no header or footer. Or you can use the "vm=-h-f" URL parameter
to dynamically remove your header and footer.
If you don't want to use frames or an iframe, you can create a custom header and footer that matches your site. Select the "Customize" button from the Group Administration page to get started. More information
is available here.
You may also consider creating a calendar link on your site that opens a new window that
doesn't include the Location field. To learn more about creating custom windows via JavaScript, see
this brief tutorial.
|
|
Can I change my group ID or calendar ID? |
|
If you haven't entered many events yet, you can delete the calendar and create a new one from the Group
Administration page. We can also change the group ID and calendar IDs for you.
Just let us know the current IDs and the new IDs you would like to use.
Changing the IDs will also change the URLs for your calendars, since the group ID and calendar ID are
used to construct calendar URLs.
If you would like to coordinate the change, let us know when you would like the change to occur.
|
|
Can I change the calendar display by altering the URL? |
|
Several URL parameters are available to dynamically change the display
of the calendar. For complete information, view the
URL Parameters Tutorial.
Here are a few examples. The parameters are added to the end of the URL and begin with ?:
|
| I'm not receiving e-mail reminders. However, I have received e-mail messages stating that messages cannot be delivered. |
|
If you're not receiving e-mail reminders, first make sure that the reminders are set to be sent in the future. If your reminder was set up to be delivered yesterday, you won't receive it. Also make sure your mail program isn't blocking messages
sent from huntcal.com. E-mail reminder messages may end up in your "Trash" folder.
If you receive an e-mail message stating that an e-mail reminder could not be delivered, your mail server may be
complaining about the "From" address. When an e-mail reminder is sent, the group member's e-mail address is used
as the "From" address for the message. If your e-mail address is john@mycompany.com and you're expecting to send
an e-mail reminder to jane@mycompany.com, the mycompany.com mail server may reject the mail because the message
is coming from huntcal.com, but the "From" address is john@mycompany.com, which may appear to be a forgery.
You can ask your mail server administrator to allow mail sent from huntcal.com regardless of the "From" address. Or you could
consider using another e-mail address. You could set up a
yahoo, gmail
or hotmail e-mail account and use it
for your group member or group administrator e-mail address. Your mail server would probably stop complaining
about the "From" address if you used an address not managed by your mail server.
|
| How can I get background colors and category box colors to show up when I print my calendar? |
|
Most Web browsers don't print background colors by default. You will need to change this option
from within your Web browser settings.
If you're using Internet Explorer on a PC, from the "Tools" menu select "Internet Options",
select the "Advanced" tab. Select the "Print background colors and images" checkbox under the "Printing" heading.
If you're using Mozilla, Firefox or Netscape on a PC, select "Page Setup" from the "File" menu.
Check the "Print Background" box.
If you're using a Mac, this option is accessible from the "Internet Explorer", "Safari", "Mozilla" or "Firefox" print options.
|
|
When I log in, what does "Remember my
ID & password" mean? |
|
When you sign in using your ID and password, your browser can
"remember" this information. If you check the "Remember" box,
you won't have to sign in each time you come back. (Although we may ask you to
re-enter your password if you've been away from the computer for a while.)
If you're concerned that other people might accidentally see your
calendar, don't check the "Remember My ID & Password" box.
Make sure to close your browser or click the "Log Out" button
when you leave your computer. This will ensure that we ask for your
ID and password the next time you access your calendar.
If you use a shared computer (in a library, Internet cafe, university,
or other common area) do not check the "Remember My ID &
Password" checkbox and remember to log out at the end of each session.
The system "remembers" your information using "cookies".
Your ID and password are not stored in the cookie. We only store a string
of letters and numbers that can be used to locate your information on
the server.
If you disable "cookies", use another
Web browser or another computer, the system
will not be able to "remember" your identity.
Learn more.
|
| How can I add an event to two calendars at once? |
|
The Add Event page has a field near the bottom where you can
enter the ID of the other calendar. When you submit the event, the
event information is also added to the other calendar.
This feature is only supported for group calendars with more than one calendar. The event can only be copied to
another calendar within the same group.
|
| How can I determine the calendar ID and group ID of my calendar? |
|
If the URL (location) of your calendar looks something like this:
http://www.huntcal.com/cgi/calview.cgi/BaseballFans/swingers
the word that follows "calview.cgi/" is the
group ID.
For the example above, the group ID is "BaseballFans".
The calendar ID is "swingers". |
| How can I restrict access to my calendar? |
|
From the Calendar Administration page,
the calendar owner can specify who can view, add, change or delete events: anyone, only group members
or only the calendar owner.
The group administrator can create group member IDs and passwords from the Group Administration page.
|
|
How often is the calendar data backed up? |
|
All calendar data is backed up to an additional hard drive and an external server daily.
|
|
How can I back up my calendar data to my computer? |
|
An iCalendar export option is supported. This option must be enabled
from the Calendar Administration page. Once enabled, multiple events can be downloaded from the
Advanced View page: select a date range, select the "Export" check box, and click "Submit".
You can save the resulting .ics file to your computer and import the file to another
calendar system, such as MS Outlook or Apple's iCal.
|
|
How long are calendar events saved? Are past events deleted? |
|
All events for active calendars are always accessible.
If you have elected not to show past events from the Calendar Administration page,
the events are still accessible; they can be viewed using the "pe=s" URL parameter.
For more information,
view the URL Parameters Tutorial.
If your account is canceled due to non-payment, your calendar data is archived. After
30 days the archived calendar data is deleted.
|
| Can I use SSL to encrypt all
communication with the calendar server? I'm concerned about the security
of my password and event information. |
| Yes. Access your calendar using https rather
than http.
For example, if the URL for
your calendar is:
http://www.huntcal.com/cgi/calview.cgi/mygroup/mycal,
the secure version of the URL would be:
https://www.huntcal.com/cgi/calview.cgi/mygroup/mycal.
|
|
Can Hunt Calendars sync with Microsoft Outlook? |
|
No. The system supports an iCalendar export option, but no import capability.
The iCalendar export option must be enabled from the Calendar Administration page.
Events can be exported from the Advanced View page. Select a date range,
check the "Export" option, and click "Submit". The resulting .ics file can be
saved to your computer and imported to any program that supports the iCalendar standard,
such as Outlook or Apple's iCal.
|
|
Are event types supported? I'd like to categorize my events. |
|
The calendar owner can create a list of event categories. A color can optionally
be associated with each category. When an event is posted, the viewer can select
from the list of categories to specify the event type. Event category names/colors
are displayed in a column to the left of the event description.
For more information, visit the features page.
|
|
How can I create and manage an e-mail list for sending reminders? |
|
E-mail lists can be created and managed by selecting the "Manage E-mail Lists"
button from the Calendar Admin
page. For more information, visit the features page.
|
|
How can I send e-mail notification whenever an event is added or changed? |
|
When an event is added or changed, two notifications can be set up to send e-mail reminders minutes,
hours or days before the event.
Check the box labeled "Check this box to send a reminder now" to also send a reminder immediately.
|
|
Can we customize the look of the email reminders that get sent out? |
|
The system doesn't currently support the ability to interactively edit the e-mail reminders.
We can customize the reminders template for you though. If you only want to replace the Hunt Calendars
graphic with your own, that should take 20-30 minutes.
Just send the image as an e-mail attachment to sales@huntcal.com.
Also include your group ID.
If additional formatting/layout changes are required, you can send a sample e-mail message to us and we'll
update the template to match your layout.
If you elect to send e-mail reminders as HTML, the system sends both HTML and plain text versions of the message.
If the recipient is able and willing to receive HTML e-mail, he will see the HTML message,
otherwise he will see the plain text version. This option is set from the Calendar Administration page.
Therefore, if you need additional layout or content changes, both version will need to be updated.
We charge $75/hour for customizations. After you provide the requirements for the customization,
we will give you an estimate. You will be billed after the customization has been completed.
You will be able to test the customization before you pay. We will create an invoice and
accept online payment by credit card.
|
|
When I upload a new image for my custom header, the old image keeps appearing? |
|
The problem might be that your Web browser is retrieving the header image from the browser's "cache", where the image is stored on your computer for quick retrieval. You can usually force your Web browser to retrieve the new image from the server by holding down the SHIFT key while clicking the "Refresh" or "Reload" button. Give this a try. If this doesn't help, exit your Web browser and start it again. If this doesn't help, clear your cache:
If you're using Internet Explorer, click "Internet Options" from the "Tools" menu. From the "General" tab, click the "Delete Files" from the "Temporary Files" area, and click OK. You may want to also change your "Temporary internet files" settings from the "Settings" button. From the "Check for newer versions of stored pages" section, select "Every visit to the page."
If you're using Firefox, select "Options" from the "Tools" menu. Click the "Privacy" button on the left, and click "Cache", then click "Clear", and finally "OK."
|
|
How can I display event times using military/24-hour time? |
|
An option is available from the
Calendar Admin
page that allows you to select military/24-hour time notation.
For example, 1:00 PM will be shown as 13:00 using military/24-hour time.
|
